The following terms apply:
"Owner" shall mean proprietors of Lotus Lodge
"Hirer" shall mean the individual who made the booking
"Guest(s)" shall mean the Hirer's party
A contract shall only arise when a deposit payment has cleared and a booking is confirmed, by post or email.
The contract effected between the Hirer and the owner of the property is in terms of Schedule 4 Section 8 of the Housing (Scotland) Act 1988 and confers on the Hirer the right to occupy the property for the period agreed for holiday purposes only.
TERMS & CONDITIONS
BOOKING POLICY: A booking may be held in provisional status for a period of 7 days. After 7 days, a 30% deposit is required in order to confirm the booking. Failure to pay a deposit within this 7 day period may result in cancellation of the booking. When the deposit has been received, in cleared funds, your booking will be confirmed by post or email.
The balance is then payable at least 6 weeks prior to the rental start date. The Hirer will be advised when the balance is due and if payment is not received by the required date the booking may be cancelled and the deposit forfeited.
Payments can be made by cheque or by direct bank transfer. All cheques should be made payable to Lotus Lodge. Please ask if you require bank account details for a direct transfer.
GOOD HOUSEKEEPING DEPOSIT: A good housekeeping deposit, of between £250 and £500, is required for all rentals and must be received, in cleared funds 2 weeks prior to occupancy. Failure to leave the house in a clean & tidy condition, breakages and other misuse of facilities will result in deductions being made from this deposit. In the case of significant damage, the Hirer’s liability will not be limited to the amount of the damage deposit.
This deposit, or its balance, will be refunded to the Hirer within the week following the departure date.
A condition of acceptance of any booking is that the guests will take good care of the house and its contents, and that it is left in a truly clean and tidy state, as it will have been found. The care is to include all furnishings, utensils, crockery and linen and although minor breakages may not be charged for, the Hirer is responsible for all damage or breakages. If excessive cleaning is required an 'excess cleaning charge' will be levied and deducted from the good housekeeping deposit (normally £100).
CANCELLATION POLICY: You may cancel your booking, by post/email/telephone, within 7 days of receipt of the booking confirmation, during which time the deposit will be returned in full. After this date the deposit is non-refundable, regardless of circumstances.
From 6 weeks to 4 weeks prior to the arrival date 50% of the balance will be forfeit.
From 4 weeks to 2 weeks prior to the arrival date 75% of the balance will be forfeit
Within 14 days of the arrival date 100% of the rental fee will be forfeit.
ARRIVALS/DEPARTURES: The house is available from 4pm on the day of arrival. It is the Hirers' responsibility to inform the Owner of an estimated time of arrival, in advance of their stay.
Departure time is 10am on the day of departure.
HIRER RESPONSIBILITY: The person held to be responsible for the hiring party will be the person who made the booking and paid the booking deposit. The Hirer undertakes to relieve the Owner from any liability for damage or injury, however caused, by any member of his party.
The Hirer is responsible for the condition of the property and the behaviour of the occupants during the rental period.
The Hirer shall undertake to prevent any member of his / her party from causing a nuisance or disturbance to other residents, neighbouring occupiers or livestock. Additionally, due to the quiet nature of the village the Hirer must ensure that outdoor noise is kept to a minimum after 10pm. PLEASE NOTE NO FIREWORKS ARE PERMITTED.
The owners reserve the right to terminate occupancy of the property, without notice or refund, if it is deemed that guest behaviour is inappropriate.
NO SMOKING: Smoking is not permitted inside the house. If you smoke outside the house your must collect your butts. Smoking in the house, will set off the fire alarm and will result in the loss of your good housekeeping deposit.
LIMITATIONS OF LIABILITY: The use of holiday accommodation and any facilities is entirely at the guests' own risk and no liability is accepted for any death, sickness or injury to any guest or for the loss, theft or damage to any guest property, including vehicles, however sustained or caused. It is the responsibility of the guest to ensure that their belongings are secure at all times.
CHILDREN: Children must be supervised by an adult at all times. Extra care should be taken if the wood burning stoves are being used and whilst children are in the garden. The house and garden have not been child-proofed in any way and child safety remains the sole responsibility of parents/carers throughout the rental period.
PETS: Dogs are allowed however, it is understood that they are not allowed on any beds and chairs, and must not be left unattended at any time in the property. Damage to property (including soiling) by pets will result in a charge for repair or cleaning being deducted from the good housekeeping deposit.
OWNER CHANGES: If the Owner is prevented, because of circumstances outwith his/her control, (e.g. fire damage, drought, interruption of utility supplies or force majeure), from putting the property at the disposal of the Hirer, the rental charge shall be refunded in full but the Hirer shall have no further claim against the owner.
Owners reserve the right to decline to hand over properties to any person or persons who, in their opinion, is not suitable to take charge. In such cases, hire charges shall be refunded in full and the liability of the owner shall cease.
PROPERTY INFORMATION: The Owners have taken every care to ensure the accuracy of property descriptions on their website and all information is provided in good faith and is believed to be correct. We cannot accept liability for a breakdown of any facility at the holiday property which is beyond our reasonable control (e.g. breakdown of electrical equipment, power cut, problem with plumbing etc).
COMPLAINTS: Once guests return home it is difficult to investigate complaints of any nature. Any such matters should be brought to the attention of the Owners immediately and every effort will be made to rectify difficulties. Regrettably, the Owners are unable to accept claims once a rental period has been completed.
The Hirer undertakes to leave the hired premises secure if left unoccupied during the period of let.
The Hirer shall not sub-let the premises or any part thereof.
The Hirer binds and obliges himself to vacate the hired premises without demand at the termination of the period of hire.
The number of persons occupying a property must not exceed the maximum occupancy level stated, unless otherwise agreed. The Owners reserve the right to terminate occupancy of the property, without notice or refund, in the case of a breach of this condition.
The Owner has the right to enter the property at any reasonable time for the purpose of inspection, repair work, etc
In the event that any individual term or clause stated in this Contract is not permissible by law, the remainder of the Contract shall remain valid.
This Agreement shall be governed by and construed in accordance with the Laws of Scotland and shall be subject to the jurisdiction of the Scottish Courts.
This does not affect your statutory rights
BY PAYING A DEPOSIT AND THUS ENTERING INTO A RENTAL AGREEMENT YOU ARE AGREEING TO BE BOUND BY THE ABOVE CONTRACT.
LOTUS LODGE HOT TUB DISCLAIMER
The Hot Tub can be a pleasurable and relaxing experience. However for your safety and enjoyment there are strict rules and guidelines that must be adhered to when using the Hot Tub. This is an important health and safety legal requirement for hot tubs used in a commercial environment.
Guests wishing to enjoy the hot tub are required to read this and then confirm agreement and adherence to the guidelines.
HEALTH & SAFETY GUIDELINES
It is vital that the pool is kept clean for your own safety. Failure to do so results in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals. This in turn can lead to nasty microbiological bacteria multiplying rapidly causing a number of serious hazards to users’ health.
Please take a shower before entering the hot tub. Please keep in mind that a person who has not washed him/herself before entering your hot tub will pollute the water 200 times more than somebody who has taken a shower. Dead skin-cells, organic matter, skincare products and soaps are great source of nutrients for bacteria naturally occurring in water and on humans’ bodies. It is therefore vital all bathers take a shower before enjoying the hot tub.
Suitable swimwear must be worn at all times.
Please also use the toilet prior to entering the hot tub.
Do not submerge your head under the water, drink the water, or allow the water to enter your mouth.
Clients should also shower after using the hot tub.
Please do not eat whilst bathing. Food particles break down contaminating the water and the internal surfaces of the hot tub. This causes damage and may become your liability if you eat whilst bathing.
Glassware is NOT ALLOWED whilst bathing or near the hot tub, please use the plastic glasses provided.
Failure to maintain a clean pool may result in the need to drain down, sanitise, and re-fill. If the hot tub needs to be shut down, cleaned and refilled this will incur you a cost of £75, deducted from your good housekeeping deposit.
It is important that the hot tub is never switched off at the mains switch (Even if you are not using it).
No children under 4 years old are permitted in the hot tub. Children under 4 years old cannot regulate their body temperatures suitably.
Risk to Children – All children under 16 using the hot tub must be supervised by a responsible adult at all times.
Extreme caution must be exercised to prevent unauthorised access by children under 16. The hot tub cover must remain closed and locked at all times unless a responsible adult is present.
To reduce the risk of injury, lower water temperatures are recommended for children over 4 years old. Children are especially sensitive to hot water and while in use by children the water temperature should be kept at 38 degrees C, or below, and time in the hot tub limited to 10 minutes at a time.
Instruct your children to shower and visit the toilet prior to use and inform them to keep their heads out of the water (especially mouth and ears).
Remind children that wet surfaces can be very slippery. Make sure that children take great care when entering or exiting the hot tub.
Risk of electrocution – Under no circumstances remove the operating panel on hot tub. Do not permit any electrical appliance such as a light, telephone, radio, or television within 2 metres of the hot tub.
Risk of injury – Do not remove suction fittings (filter standpipes) located in the filter compartment. Do not use unless all suction guards are installed to prevent body and hair entrapment.
There is a danger of slipping and falling. Remember, wet surfaces can be very slippery. Take care when entering or exiting the hot tub.
Do not jump into the hot tub. Do not lay across the foot well. Always sit in an upright position.
Keep any loose articles of clothing or hanging jewellery away from rotating jets or other moving components.
Do not stand on the hot tub cover.
Medication & Alcohol – The use of drugs, alcohol or medication before, or during hot tub use, may lead to a danger of drowning.
Use of alcohol (or any other drug) before or during the hot tub use is not permitted.
Jumping and climbing on, or in the vicinity of the hot tub, is dangerous and completely forbidden.
The hot tub is also very deep. NEVER leave one person alone in the hot tub and do not allow anybody to attempt to sleep in it.
The owners of Lotus Lodge will not take any responsibility for accidents caused by irresponsible behaviour.
The hot tub must not be used after 10pm. Wanlockhead is a quiet village - please keep noise to a minimum and be respectful of other residents at all times.
Persons using medication should consult their Doctor before using a hot tub. Some medication may cause drowsiness, while other medication may affect heart rate, blood pressure and circulation.
Persons using medications that induce drowsiness such as tranquillisers, antihistamines, or anticoagulants should not use the hot tub.
Anyone with the following medical problems and conditions should consult a medical professional before using the hot tub.
- A medical heart problem
- Asthma or respiratory problems
- Hypertension – high blood pressure
- Hypotension – low blood pressure
People with infectious diseases should not use the hot tub.
If you have any of the following conditions, please do not use, or stop using the hot tub immediately
- Skin Complaint / Irritation / Open Wounds
- Fever or any flu-like symptoms
- Diarrhoea and/or vomiting now, or over the previous 5 days.
If any of the above symptoms arise after using the hot tub please seek medical help immediately.
Hyperthermia – Prolonged immersion in hot water can result in hyperthermia – a dangerous condition that occurs when the internal body temperature exceeds 37 degrees C. Symptoms include, unawareness of impending hazard, failure to perceive heat, failure to recognise the need to exit the hot tub, foetal damage in pregnant women, and unconsciousness resulting in a danger of drowning.
Please do not use the hot tub at all if you are pregnant or suspect you may be pregnant.
The use of alcohol, drugs or medication greatly increases the risk of fatal hyperthermia in hot tubs.
To reduce the risk of injury – The water in the hot tub should never exceed 40 degrees C. Water temperatures between 37 degrees C and 40 degrees C are considered safe. Lower water temperatures are recommended for extended use (over 10 minutes) and for young children (over 4 years old) it should not exceed 38 degrees C. Extended use can cause hyperthermia.
The hot tub should only be used for 15 minutes at any one time.
Do not use the hot tub immediately after strenuous exercise.
Avoiding burns – Test the water with your hand before entering the hot tub to make sure it is comfortable.
Please treat the hot tub as if it is your own as maintenance is very expensive.
Use and lock the cover when the Spa is not in use, whether it is empty or full.
Lift or drag the vinyl cover by using the cover lock straps, always lift the cover by using the handles.
Any damage to the lid, vinyl cover, lifting system, filtration etc will be charged for. There are 6 clips and a lock to the hold the hot tub lid on. You will be shown on entry to the house how to open and shut the tub. Do not attempt to forcibly pull the lid or its clips. Always strap the lid down and clip all 6 clips back and lock it when you leave the tub. Failure to do so may end up with the lid being blown off and can damage the lid and its supporting arms. This could be very expensive to repair and you are liable for the cost. The hot tub lid must also remain fully closed and locked when not in use to prevent unsupervised access by children.
Also any maintenance required as a result of the introduction of pollutants (including soap, shampoo etc) will also incur an extra charge. If the hot tub needs to be shut down, cleaned and refilled this will incur you a cost of £75, deducted from your good housekeeping deposit.